DHL Supply Chain requires all warehouse employees to complete an Occupational Health & Safety training program, including learning from a written manual designed to educate staff on safety in the warehouse-working environment. DHL needed to communicate safety protocols more effectively with the goal of reducing the risk of workplace injury. While the current program was mandatory the company lacked internal resources to develop a revamped version of the safety training.
The written training program in use did not appeal to all languages or skill levels and the approach resulted in low levels of recall. The diverse pool of staff required to participate made it difficult to build training that met the needs of all levels and abilities. The company needed a more inspiring way to deliver its health and safety training.
Tag developed a virtual reality (VR) tool allowing users to interact with hazards in virtual spaces, replicating their everyday working environments. The experiential learning tool uses live action animation that is easy to understand in any language and at every level. A scoring system was developed to rank the highest performers, creating a challenge among colleagues and enhancing retention of material. The game was optimized for both mobile devices and desktop computers, making it available to all employees. Data captured via the game showed higher incident reporting rates illustrating that employees better understood how to log and report health and safety incidents following the VR training.